Well, if we are not customers that may explain why doctors don't keep up with and implement new research findings in their practices. No wonder we as survivors are fucking screwed. With that mindset none of the proven business practices to make products and services better will ever be implemented. You're toast as far as your doctor helping you if they subscribe to this. Good luck being on your own.
http://www.kevinmd.com/blog/2015/02/patients-not-customers-6-reasons.html
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