Sunday, September 15, 2013

Royal United Hospital staff get the lowdown on strokes 'listening' event

Every single hospital should have these.  Instead of just praising their compassion you have to be brutally honest and tell them their results of 10% full recovery is appalling and ask for a timeline to get to 100% recovery. Unless you have them set large goals and tie their compensation to those goals they will sit on their ass. Yes, I'm blunt and an asshole and I don't care if they hate me, they are failing at their jobs by any measure.
http://www.thisisbath.co.uk/Royal-United-Hospital-staff-lowdown-strokes/story-19786616-detail/story.html#axzz2ez6GkPlx
Hospital staff have heard first hand what it is like to suffer from a stroke, as patients told their stories in the latest in a series of 'listening' events.
Two patients, a relative and a member of staff spoke about their experience of strokes and the impact it has had on their lives at the See it My Way session at the Royal United Hospital.
The programme uses the stories of patients, families and carers, and staff to inspire and motivate staff, and was mentioned in the Government's response to the Francis report on the Mid Staffordshire NHS Trust scandal as an example of excellent practice.
One patient told staff that "it was nothing short of a catastrophe, utterly devastating" when he suffered a stroke and spoke about his long road to recovery, praising the care he had received from the RUH and in the community.

Staff also heard from Claire Fullbrook-Scanlon, consultant nurse in stroke care at the RUH, said strokes could be "merciless" but said stroke care had changed from a low priority to a top medical emergency.
Head of patient experience Theresa Hegarty said: "Our speakers showed enormous courage to talk about their very personal experiences of living with stroke in front of a large number of our staff, and they really brought to life the impact a stroke can have.
"Staff tell us that these listening events are extremely useful."

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