http://www.goolecourier.co.uk/news/local-news/family-s-fury-at-ambulance-response-time-1-5674609
Relatives have spoken of their ‘disgust’ after paramedics took nearly two hours to transport a pensioner who had suffered a stroke to hospital.
Basil Lund, 73, suffered the emergency while cleaning
in his home, but two ambulances had to be called before he was taken to
hospital.
His wife June was out shopping when he collapsed, and it was only through luck that a passing postman noticed the pensioner on the floor.
The postman rang for an ambulance at approximately 12.30pm but it was 1.10pm before the first crew arrived at Mr Lund’s home in Springfield Road, Sherburn-in-Elmet.
His niece Anne-Marie Barraclough said: “The first crew came from Pontefract but when they arrived didn’t seem to care at all. It was really upsetting and I was so shocked.
“They couldn’t get him away because the tail lift had jammed. It was disgusting just to leave him lying there all that time.”
A second crew was called, but it did not arrive until 2.20pm.
Anne-Marie’s husband Paul, who was alerted to the situation by Mr Lund’s brother Pete, who said the second crew was unable to locate the address.
He said: “The paramedics took an age to find the house.
“They said there was something wrong with the sat nav and that they had come from Dewsbury.
“It was worrying because I’ve seen the TV adverts which say the longer someone is on the floor the more damage it does to them.”
Mr Lund is still in hospital and has been able to utter only a few words since his stroke on May 2.
David Williams, deputy director of operations for Yorkshire Ambulance Service NHS Trust apologised to Mr Lund’s family for ‘the distress caused.’
He added: “Representatives from the trust have been speaking to the family directly about their concerns and are looking into these on their behalf.”
“I would like to reassure members of the public that providing high quality and responsive services to patients across Yorkshire is our utmost priority.”
His wife June was out shopping when he collapsed, and it was only through luck that a passing postman noticed the pensioner on the floor.
The postman rang for an ambulance at approximately 12.30pm but it was 1.10pm before the first crew arrived at Mr Lund’s home in Springfield Road, Sherburn-in-Elmet.
His niece Anne-Marie Barraclough said: “The first crew came from Pontefract but when they arrived didn’t seem to care at all. It was really upsetting and I was so shocked.
“They couldn’t get him away because the tail lift had jammed. It was disgusting just to leave him lying there all that time.”
A second crew was called, but it did not arrive until 2.20pm.
Anne-Marie’s husband Paul, who was alerted to the situation by Mr Lund’s brother Pete, who said the second crew was unable to locate the address.
He said: “The paramedics took an age to find the house.
“They said there was something wrong with the sat nav and that they had come from Dewsbury.
“It was worrying because I’ve seen the TV adverts which say the longer someone is on the floor the more damage it does to them.”
Mr Lund is still in hospital and has been able to utter only a few words since his stroke on May 2.
David Williams, deputy director of operations for Yorkshire Ambulance Service NHS Trust apologised to Mr Lund’s family for ‘the distress caused.’
He added: “Representatives from the trust have been speaking to the family directly about their concerns and are looking into these on their behalf.”
“I would like to reassure members of the public that providing high quality and responsive services to patients across Yorkshire is our utmost priority.”
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