A vast assumption is being made that stroke patients will be able to use this. My parents would never be able to use any technology unless it was absolutely foolproof and a stroke would make it totally impossible.
IBM and ERGO Aktiv are helping people after stroke
IBM
and Neurorehabilitation Center ERGO Aktiv put together a virtual
assistant for families dealing with situation after a stroke or other
acquired brain damage.
PRAGUE, May 15, 2019 /PRNewswire/ -- IBM (NYSE: IBM)
has developed a virtual assistant "Andělín" to help patients of the
Czech Neurorehabilitation Center ERGO Aktiv after a stroke with their
return to an active life and work. The virtual assistant can help
reduce confusion and misinterpretation of information by answering
questions and providing general information related to the post stroke
rehabilitation shared widely on Internet. Built on the IBM Cloud, the
Watson-based assistant allows the patients and their families to ask
questions about the challenges and situations they typically face after
stroke.
"The
important role is to provide reliable source of information. The
virtual assistant guides the users by asking specific questions needed
to provide an answer or help. It gives also pointers to the other
reliable sources of information e.g. on ERGO Aktiv and other online
sources," said the head of ERGO Aktiv Jan Konig.
Very
important is the form of the interaction with the user. While some
users are happy by browsing through the pages, others prefer natural
language conversation and that is what the virtual assistant provides.
Users can also ask to be contacted by human adviser, and if they do it
during the conversation with the virtual assistant, the parameters are
passed to the adviser which can help the advisor to better focus the
answers.
"Patients
after stroke need personal approach in rehabilitation as well as an
interactive partner which is able help and consult them. Andělín, the
virtual assistant developed by IBM Watson Lab Prague is trained to react
on emotional questions and helps users find out useful information by
asking the specific questions proactively or suggesting the
alternatives. It is trained to react to specific situations and can
suggest patients what to do next in therapy process," explains Jan Konig.
"In
IBM Watson Research has created an open source extension of standard
IBM product to bring chatbots closer to clients. The Watson Assistant
Workbench provides clients, who are not ICT professionals, with an
option to write the content for the chatbot in spreadsheets," said IBM
Watson Lab Prague senior manager Jan Kleindienst. ERGO Aktiv is a leading non-profit organization in Czech Republic
which has helped thousands of stroke patients in their therapy. The new
virtual assistant, available on ERGO Aktiv's website, brings a new
pillar of help for ERGO Aktiv clients 24 hours a day 7 days a week.
"A
typical user's problem is that they frequently do not know, what they
would like to find out. The virtual assistant/Andělín can help them by
asking the specific questions proactively or suggesting the
alternatives," added Jan Konig.
The chatbot is now available from web page: https://www.ergoaktiv.cz/
About IBM Watson & Artificial Intelligence
A
world leader in AI for business, Watson solutions have been deployed in
thousands of engagements with clients across 20 industries and 80
countries. Additionally, IBM Research is a world leader in the science
of AI. In 2018, IBM secured over 1600 AI-related patents. And, IBM
recently revealed its leading-edge Project Debater, created by IBM
Research scientists.
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