http://www.fiercehealthcare.com/healthcare/yale-new-haven-uses-nurse-navigators-to-assist-stroke-patients?
Stroke recovery can be a long and complex process for patients and caregivers, so Yale New Haven Hospital is deploying nurse navigators to help ease the transition between sites of care.
The hospital used nurses as care navigators in pediatrics
and oncology before offering them to stroke patients starting in May
2016, according to an article from the New Haven Register. They meet with patients even before a stroke is formally diagnosed.
Care navigators can improve patient engagement and outcomes. And research suggests that they can reduce emergency department overuse and hospital readmissions, too. Navigators are also effective in helping poor patients who may not get sufficient care and can reduce delays in treatments and diagnoses.
Stroke symptoms can differ widely between cases, so the
first thing Yale New Haven’s navigators do is offer patients and
families an idea of what to expect. They then work alongside physicians
and assist in “focusing on the gaps” in care.
“We can continue educating them to discuss stroke and what
their expected hospital course is going to be, especially for the first
24 hours,” Kelsey Halbert, R.N., one of the navigators, said. “They will
be seen by countless providers, so it’s nice to establish a familiar
face.”
Some hospitals have found success using former patients as
navigators and training students to serve as health coaches. At Garrett
Regional Medical Center, a 55-bed rural facility in Oakland, Maryland,
five volunteer navigators
help their fellow patients traverse the healthcare system, and the
Breast Cancer Center at the University of California, San Francisco deploys the Patient Support Corps.
At Yale New Haven, the nurse navigators also ease the transition from
hospital to home for patients, according to the article. They schedule
home health nurses and physical therapy appointments and keep primary
care doctors in loop—or, when needed, connect patients with a PCP when
they don’t have one.
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