After a
year of refining and monitoring its stroke care processes and with the
addition of a tele-stroke program, East Georgia Regional Medical Center
recently won certification as a Primary Stroke Center by The Joint
Commission and the American Stroke Association.
Primary Stroke
Center status indicates that the Statesboro hospital provides rapid,
consistent primary stroke treatment, meeting Joint Commission and
America Stroke Association standards, said EGRMC Stroke Program
Coordinator Bryan Realiza.
“It means that we have put forth the
time, energy, resources and funding to create a set of processes here at
our facility that should happen every time a stroke patient comes into
our hospital,” Realiza said. “So in terms of efficiency and reductions
in variation of care, this is what we want to see for our community.”
Stroke-prone area
The
hospital serves Bulloch County and some neighboring counties which have
higher rates of strokes and stroke deaths than Georgia overall.
In
fact, a Centers for Disease Control and Prevention online report ranks
Bulloch eighth among Georgia’s 159 counties in hospitalizations of
Medicare beneficiaries over age 65 for strokes. The rate in Bulloch,
from 2015-17, was 15.8 stroke hospitalizations per 1,000 Medicare
beneficiaries, compared to 12.4 statewide and 11.6 stroke
hospitalizations per 1,000 Medicare beneficiaries nationally.
“We’re
the eighth-highest county in stroke hospitalizations in Georgia, which
is a big deal,” Realiza said. “A lot of stroke patients are coming here,
and prior to this, there were no strict guidelines on what we should
do. So there was probably a little bit more variation until we came in
and said, no, this is what we want to do every single time.”
Like many hospitals across the country, East Georgia Regional
Medical Center also maintains its general accreditation through The
Joint Commission. In the collaborative stroke center certification
program, the Joint Commission awards its trademarked Gold Seal of
Approval while the America Stroke Association, or ASA, awards a
Heart-Check mark.
A number of the standards require meeting time
limits in diagnosis and treatment. For example, a head CT scan, blood
work and an electrocardiogram are all supposed to be done within 45
minutes of a patient arriving with stroke symptoms.
‘Time is brain’
“Making
sure that things happen quickly” is important because “with a stroke,
there’s a common saying that ‘Time is brain,’” Realiza said.
In other words, without treatment, more brain tissue can die with
the passage of time, leading to permanent disability or even death. So
EGRMC is now committed to making sure that these standards of timeliness
are met.
The hospital had to monitor these and other goals and
standards for four months to even request a Primary Stroke Center
evaluation, but ended up monitoring for a full year. This was partly
because the evaluation process was delayed by the COVID-19 pandemic.
Realiza
created flow charts of the hospital’s newly standardized processes for
evaluation and treatment of strokes. He said he strived to make these
easy to understand so that they can be given to new EGRMC employees,
such as nurses, and provide them quick guidance on what is expected.
The ASA and Joint Commission surveyor who visited the hospital complimented him on accomplishing that, Realiza said.
After
visiting EGRMC Nov. 13, the surveyor reported back to the certification
board, and the hospital administration was notified of the
certification Nov. 29.
“We congratulate East Georgia Regional
Medical Center for this outstanding achievement,” American Stroke
Association CEO Nancy Brown said in a media release. “This certification
reflects its commitment to providing the highest quality of care for
stroke patients.”
Realiza said the required standards were the same for East Georgia
as they would be for a Mayo Clinic or the Cleveland Clinic. However, he
also noted that what EGRMC has achieved is Primary Stroke Center
certification. A hospital with more resources could be certified as
Comprehensive Stroke Center.
“A Comprehensive Stroke Center means
you have a neurosurgeon on site that can intervene surgically if a
stroke is happening,” Realiza said. “Now, we don’t have any
neurosurgeons here at our hospital. So what we do is we try to stabilize
them with medicine.”
In particular, a medication called
Alteplase, which some people know as TPA, can sometimes be given as an
infusion to stop a stroke.
However, a number of contraindications can prevent Alteplase from
being administered. Additionally, some other conditions can mimic a
stroke, and Alteplase has to be given within four and a half hours after
symptoms appear.
Tele-stroke
Evaluating
whether a patient is actually having a stroke and can benefit from
Alteplase or will need surgery at another facility is where EGRMC’s
tele-stroke program helps, Realiza said.
The hospital launched
this program in January, contracting with the multispecialty
telemedicine group Access Physicians to provide a 24-hour,
seven-days-a-week connection to neurologists specializing in stroke
treatment.
“We needed a neurologist to really be there quickly to make that
call, and so that’s what our tele-neurology, tele-stroke program does,”
he said. “We are able to get a neurologist in front of that patient in
15 minutes to make the call.”
That 15-minute target is not one of the standards for a Primary Stroke Center but was the hospital’s own goal.
Each
tele-stroke cart carries a very high-resolution digital camera that the
neurologist can use to look closely at a patient’s eyes and check the
reactivity of the pupils. A nurse at bedside positions a
microphone-backed stethoscope for the neurologist to listen to heartbeat
and blood flows.
Three neurologists in Texas, Florida and Michigan provide the Access Physicians tele-stroke services, appearing on screen.
Local neurologists
But
two Statesboro-based neurologists, Dr. Kashyap Patel and Dr. Michael
Taormina, are affiliated with EGRMC and provide in-person, day-to-day
care.
“With our stroke patients, both our tele-neurologists and
our local neurologists work together as a group,” Realiza said. “What
happens is, the tele-neurologists take on the front end, getting there
quickly, identifying what’s going on, and once they’ve decided that
patient is able to stay here in our facility, they’ll pass the baton to
our local neurologists … and they’ll do the follow-up care.”
Realiza is not a doctor himself but holds master’s degrees in
healthcare administration and business administration and serves as the
hospital’s stroke program coordinator and chest pain program
coordinator. Before the stroke center certification work, he guided the
effort that resulted in East Georgia’s accreditation as a Chest Pain
Center by the American College of Cardiology in August 2019.
Support and education
He
also launched a stroke support group for patients and family caregivers
at the beginning of 2020. Only two monthly meetings were held before
COVID-19 halted the project. Realiza and EGRMC Marketing Director Erin
Spillman said they hope the group will be able to hold quarterly
meetings in 2021.
They also hope to bring more community
education programs, such as those for awareness of stroke symptoms, to
events such as health fairs, when COVID-19 relents. Incidentally, stroke
was the fifth leading cause of death in the United States, in CDC
reports, before the coronavirus moved ahead of some of the usual top
causes.
Role of EMS
In
his statement about the stroke center certification, the hospital’s
CEO, Stephen Pennington, thanked area Emergency Medical Service agencies
for working with EGRMC in improving stroke response.
“Our
relationship with local EMS encourages the use of field assessment tools
and communication prior to transporting patients with stroke-like
symptoms to our Emergency Department,” Pennington said. “As a Primary
Stroke Center, this joint effort allows the best possible outcome for
all patients.” (But that outcome must not be good because you tell us no factual statistics on recovery.)